One journey. One shared status language.
Families and referral partners should be able to tell what has happened, who owns the next action, and what remains open.
- 1
Referral received
Access and fit become visible.
- 2
Acknowledged
Access and fit become visible.
- 3
Scope review
Access and fit become visible.
- 4
Availability direction
Access and fit become visible.
- 5
Consultation scheduled
The proposed plan and placement move toward a confirmed first shift.
- 6
Care plan prepared
The proposed plan and placement move toward a confirmed first shift.
- 7
Care team matching
The proposed plan and placement move toward a confirmed first shift.
- 8
Placement confirmed
The proposed plan and placement move toward a confirmed first shift.
- 9
First shift confirmed
The proposed plan and placement move toward a confirmed first shift.
- 10
48-hour check-in
Communication continues after placement, with exceptions named and assigned.
- 11
Ongoing weekly communication
Communication continues after placement, with exceptions named and assigned.
- 12
Exception or plan-review action
Communication continues after placement, with exceptions named and assigned.