Listen
Clarify requested support, timing, location, and the home routine without collecting patient information online.
Availability should become clearer early—not disappear into a callback queue.
Telephone referrals follow a visible sequence from first acknowledgment to initial direction. A direction is not a staffing guarantee; it is an honest next step.
Check scope
Confirm whether the request belongs in the profile-supported home care line or needs a separate clinical discussion.
Review capacity
Assess schedule shape, geography, client readiness, and potential staff fit.
Give direction
Provide an initial availability direction while keeping final placement conditional until the match is confirmed.
Time-sensitive referrals begin with a direct call.
Call (803) 908-1878 to confirm the current response process, service fit, and availability. Online requests may be submitted anytime, but they are not continuously monitored.