A placement should not begin with unanswered handoffs.

The onboarding path makes ownership, open questions, and the next communication point visible before the first shift.

  1. 1

    Confirm the responsible contact

    Name who receives updates and who can make decisions.

  2. 2

    Clarify the non-medical service request

    Keep the proposed work within verified scope.

  3. 3

    Review schedule, home routine, and fit

    Avoid promising a placement before fit is understood.

  4. 4

    Document what is confirmed and what remains open

    Separate facts from unresolved questions.

  5. 5

    Prepare the care plan and matching conversation

    Use the profile-listed screening and credentials to guide—not replace—the matching conversation.

  6. 6

    Confirm placement and the first shift

    Tell the responsible contact when the shift is set.

  7. 7

    Set the 48-hour and weekly communication rhythm

    Keep communication from ending at placement.

A little direction.
A more personal beginning.

What brings you to Our Hearts today?

For families & individuals

Personal support at home, with a private-pay plan shaped around your everyday life.

Explore private-pay care

For referral partners

A clearer handoff for hospitals, state agencies, case managers, and care organizations.

Connect with our team

Work with us

Bring your attention, compassion, and care experience to a conversation about opportunities.

Explore working with us

Existing client portal

Find help with your care arrangements, communication, or access to your client account.

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Not sure where to start? Call (803) 908-1878.